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Frequently Asked Questions

If you have any questions about Privé Health and the service we provide, you should find the answers below. If you can’t find the answer you’re looking for, feel free to give us a call!

 

I’m registered at an NHS practice, does that matter?

No. Just make sure that the appointment you book is at a different practice to the one you are registered to with the NHS.

For example, if you are an NHS patient at The Vineyard Surgery in Richmond, you are not permitted to book a private appointment there unless it is for something not available on the NHS, like a Meningitis B vaccination (for patients born before Sept 2016.)

Do I have to register with Privé Health?

Yes, you will have to register as a new patient with us but registration is quick, easy and open to everyone. Furthermore, once you have registered you can then visit any one of our clinics and all your details will be accessible.

Can I choose my GP?

Yes. Before booking an appointment you will know the GP or nurse you are booking with and you can read about them on our website under their clinic location.

Can I ask the GP about more than one problem?

No, we ask that you allow the GP to focus on just one presenting condition to ensure you get the full attention possible in the 15 minute consultation. If you would like to discuss more than one issue, book an Extended GP consultation which is 30 minutes.

Why do I need to pay a deposit?

You pay a deposit to reserve the time of your GP or nurse in advance. The deposit you pay relates to the length of your appointment, so for a 15 min GP consultation the deposit is £62.50 but for a 30 min Health Screen appointment, the deposit is £125.

Any balance still remaining is payable on the day of your appointment at the clinic reception.

How do I pay the remaining balance for my appointment?

Following your appointment you will need to pay the remaining balance at the clinic reception. The receptionist will confirm your outstanding balance and take payment using your desired payment method.

If you have previously saved your card details when paying the deposit, you can pay the remaining balance on the same card by using the authorisation code that is sent to your mobile device.

I want to pay cash, how do I do this?

If you want to pay for your appointment in cash then you must book your appointment by phone, and only for the same day or the next day. Bookings any further in advance require a deposit which must be paid with a debit or credit card.

I want to remain anonymous, is this possible?

We are required to register your full name and an emergency contact number when you book an appointment. We will only contact you should we have results to return, and you can request for your records to be removed from our system at any time.

Can I use my medical insurance?

No. All appointments must be paid for in full. If your insurance covers you for primary healthcare then you can request an invoice from the clinic after your appointment in order to make a claim with your insurance provider.

If you are a Vitality Health policy holder then you may be eligible for a Face to Face GP appointment as part of your benefit. Please refer to your Vitality Health memberzone for further details.

How do I cancel an appointment?

There are 3 ways to cancel an appointment, and 1 back up option!

  1. Follow the cancellation link in your appointment confirmation email.

  2. Log in to your account using the password you created upon booking to original appointment.

  3. Give us a call using the number at the top right of the page

Remember that in order to receive a full refund of your deposit, you will need to give us at least 24 hours notice.

If you have tried all 3 options above and are still concerned we may not have received your request, send an email to appointments@privehealth.com with your full name, appointment time and location and a request to cancel.

If I cancel an appointment, will I lose my deposit?

We are a reasonable bunch. All we ask is that you give us at least 24 hours notice when cancelling appointment to allow sufficient time for another patient to book in to see that nurse or doctor. If you provide more that 24 hours notice you will receive a full refund within 5-10 working days.

If you do not give more that 24 hours notice, or you fail to attend your appointment, you will not receive a refund of your deposit.

What happens to my medical records?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

I’m expecting results, how will they be given to me?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

Will my NHS GP be informed of the appointment?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

Who has access to my medical records? Are they secure?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

My child has a temperature; can they still have a vaccination?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

I need to book the next dose of my child’s vaccination but there are no appointments that far ahead?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

What happens if I attend my appointment but do not have the intended vaccination?

What is it?

A UCEM tests for glucose, protein and blood in the urine, which is also sent to the lab to be assessed under the microscope. This will show some of the above mentioned factors such as blood and protein, but also the growth of bacteria to exclude infections.

What can be wrong?

Higher than normal levels of glucose flag up and might be an indicator of diabetes. Certain conditions make the kidneys “leaky” and protein is found in the urine. Otherwise invisible blood in the urine (microscopic haematuria) can be due to infections, kidney stones and more sinister causes such as bladder cancer. Women can be particularly prone to infections of the urinary tract, and symptoms are not always typical.

Good to know

Further tests and antibiotics may be required.

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